Privacy Policy

Moonwin Casino may collect information that you provide directly, information created through your use of the website and information received from authorised service providers. The information collected depends on the services you use, the checks that need to be completed and the choices you make about communications.

Account and identification details

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, account login information and responsible gaming settings. We may also collect information needed to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.

Verification and security information

To support identity checks, anti-fraud controls and account security, we may request verification documents or other information. This can include documents used to confirm identity, age, address or the source of activity where a review is required. Information supplied for verification should be accurate, current and provided through the approved process.

Payment and transaction records

We may handle records about deposits, withdrawals, gaming activity, account balances and other transactions connected with the account. Payment information may be processed by payment providers or financial service partners. We may receive confirmation or transaction information from those providers without necessarily receiving complete card or banking details.

Device, technical and usage data

When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with the website. We may also receive information about errors, performance and security events.

Communications and support records

If you contact support, we may keep records of your questions, requests, account details and our responses. We may also record your communication preferences, consent choices and interactions with service messages or marketing communications.

We use personal information for purposes connected with providing and securing the website and its services. The main purposes may include:

• Creating, maintaining and administering your player account.
• Providing games, account features and related website functionality.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and eligibility where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• Protecting the security, reliability and integrity of the website, systems, players and payment processes.
• Providing customer support, responding to enquiries and resolving complaints or technical issues.
• Understanding website use so that features, performance and player experience can be improved.
• Sending service communications, including account, security, transaction and operational messages.
• Sending marketing communications where permitted and where you have provided the required consent or have another valid basis for receiving them.
• Meeting record-keeping, reporting, verification and other legal or regulatory obligations that apply to the operation of an online gambling service.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered alongside transaction, device or verification information to protect the account and assess unusual activity. We do not use information for unrelated purposes unless permitted or required by applicable requirements, or where you have been informed and given a relevant choice.

Sharing information

Information may be shared with service providers that help operate the website, process payments, complete verification checks, provide technology and security services, deliver communications or provide customer support. These providers are expected to handle information only for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed where necessary to protect rights and safety, investigate suspected misconduct, respond to valid legal requests, comply with applicable obligations or support a business transfer or restructuring. We aim to limit disclosures to information that is reasonably necessary for the relevant purpose.

Cookies and similar technologies

Moonwin Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve performance, understand website usage and help protect against suspicious activity. Some cookies are essential for core features, while others may support analytics, personalisation or communications.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect account access, security features or the way parts of the website operate. Your browser may also allow you to delete cookies that have already been stored on your device.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, encryption or secure transmission where appropriate. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Storage and retention

Personal information may be stored or processed by Moonwin Casino and its service providers in locations needed to operate the website and services. Where information is handled by another organisation, appropriate arrangements may be used to support secure and authorised processing.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required for legal, security, dispute-resolution or operational reasons. Some account, identity, transaction and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Depending on the circumstances and applicable requirements, you may have rights and choices concerning the personal information we hold about you. You can contact us to ask about the information connected with your account and to request that it be handled appropriately.

• Access your personal information and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is available under applicable requirements.
• Withdraw consent to marketing communications at any time.
• Ask us to review a concern about the way your information has been collected or used.
• Update certain account details through the available account settings or by contacting support.

To exercise these rights or make a privacy request, contact support@moonwincasino.best. Please include enough information for us to understand your request and locate the relevant account. We may need to verify your identity before providing information or making changes, especially where the request involves account security or sensitive records.

Withdrawing consent to marketing does not affect the lawfulness of marketing sent before the withdrawal. It also does not stop essential service messages, such as account, security, transaction or operational communications. Some requests may be limited where information must be retained, where deletion would affect another person’s rights, or where processing is required for security, dispute handling or legal obligations.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or applicable requirements. The current version will be made available on the website. We encourage players to review this page periodically so they remain aware of how information may be handled.